Multi-State Payer Achieves Zero Roster backlog with Veda

A large, multi-state BCBS plan leveraged automation to modernize and improve the labor-intensive, manual provider operations process to increase the accuracy and efficiency of roster intake. Not only did the plan eliminate their backlog, but they also implemented a process for sustained intake efficiency. 

Results

In the first month, Veda’s automation achieved:

• 880 unique roster files processed
• 145K+ rows of data processed
• 3 seconds per row—5 minutes per file—average processing time
• 75X faster processing speed—freeing up 7,000+ resource hours

In addition, 99% of providers were verified for validity or identified for corrections

Client quote

“Our roster team has been able to streamline training of new staff that, in conjunction with Veda’s improvements, drove down our roster backlog to same-day receipts.”