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Multi-State Payer Achieves Zero Roster backlog with Veda

Multi-State Payer Achieves Zero Roster backlog with Veda

A large, multi-state BCBS plan leveraged automation to modernize and improve the labor-intensive, manual provider operations process to increase the accuracy and efficiency of roster intake. Not only did the plan eliminate their backlog, but they also implemented a process for sustained intake efficiency. 

Results:
In the first month, Veda’s automation achieved:

-880 unique roster files processed

-145K+ rows of data processed

-3 seconds per row—5 minutes per file—average processing time

-75X faster processing speed—freeing up 7,000+ resource hours

In addition, 99% of providers were verified for validity or identified for corrections

Client quote: 

“Our roster team has been able to streamline training of new staff that, in conjunction with Veda’s improvements, drove down our roster backlog to same-day receipts.”

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