As a member of the Product Team, the User Researcher works to understand and empathize with the people that use our products. You’ll be responsible for planning and conducting user research at every stage of the product lifecycle; from conceptualization, wireframing, and prototyping, all the way to usability testing on production releases. You’ll help teams see and understand our users from different vantage points, from micro-interactions to the thousand-foot view of how they’re connected.
- Plan and execute qualitative and quantitative user research campaigns, including analytics, survey data, A/B testing, and user research, that generate a deeper understanding of our users and their working contexts.
- Design and facilitate hands-on co-design sessions with users and product stakeholders.
- Collaborate with designers and engineers to rapidly test and iterate on product concepts.
- Bring complex quantitative data to life in inspiring and compelling ways, e.g. storytelling and highly visual presentations.
- Drive continual iterative improvement by clearly communicating findings to stakeholders throughout the product development lifecycle.
- Champion User-Centered Design (UCD) principles by using storytelling techniques to generate empathy and instill confidence throughout the company.
- Experience designing, conducting, analyzing, and reporting on user-centered design research and usability testing for digital products.
- Experience with recruiting and scheduling participants for usability and UX testing.
- Experience working directly with product design and engineering organizations; ability to translate between design recommendations and technical requirements
- Experience using various UX tools (both research and design) such as Sketch, Adobe XD, InVision, Google Analytics, FullStory, LookBack, UserTesting.com, etc.
- Knowledge of accessibility methods and standards, WCAG, or section 508 compliance guidelines.
- Experience in the healthcare industry a plus.
- Bachelors degree required, Masters degree preferred
- Bachelors or master’s degree in behavioral psychology, human factors, information architecture, human-computer interaction, or equivalent work experience
- Strong preference for candidates who have worked in a scrum (Agile) environment
- Experience in market research, analytics, marketing, or consulting are preferred but not necessary
- Self-starter; ability to operate in a lean, start-up environment